returns.

DREAMSAKE AIMS TO ENSURE ITS CUSTOMERS' FULL SATISFACTION. IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN YOUR ITEM(S) FOR A FULL REFUND OR SIZE EXCHANGE.

TO RETURN AN ITEM, THE FOLLOWING CONDITIONS MUST BE MET:

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– RETURNS MUST BE MADE WITHIN 7 DAYS OF DELIVERY.

– THE RETURNED ITEM(S) MUST BE UNWORN, AND UNWASHED.

– TO EXPEDITE THE RETURN PROCESS, PLEASE SHIP THE ITEM(S) BACK WITH THE ORIGINAL ORDER PACKING SLIP.

HOW DO I REQUEST A RETURN? 

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TO SUBMIT A RETURN REQUEST, PLEASE CONTACT US ON THE CONTACT US FORM OR EMAIL US AT SUPPORT@DREAMSAKE.US. PLEASE ALLOW 2 BUSINESS DAYS FOR A RESPONSE FROM ONE OF OUR CUSTOMER SUPPORT REPRESENTATIVES WITH FURTHER INSTRUCTIONS.

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ONCE ITEM(S) ARE RECEIVED AND INSPECTED, A FULL REFUND WILL BE ISSUED FOR RETURNED ITEM(S) (PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR PROCESSING). IF AN EXCHANGE IS BEING MADE, THE CUSTOMER WILL BE REQUIRED TO PURCHASE THE DESIRED ITEM ON THE WEBSITE.

PLEASE NOTE - A REFUND WILL BE GIVEN FOR THE RETAIL PRICE OF ITEM(S) PURCHASED. CUSTOMERS WILL NOT BE REFUNDED FOR INITIAL SHIPPING COSTS. CUSTOMERS WILL BE RESPONSIBLE FOR RETURN SHIPPING COSTS. WE ARE NOT RESPONSIBLE FOR RISK OF LOSS OR DAMAGE DURING RETURN SHIPMENT.

DEFECTIVE ITEM

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IF YOU RECEIVE A DEFECTIVE ITEM, PLEASE NOTIFY US WITHIN 2 DAYS OF DELIVERY. WE ASK THAT YOU SEND US AN EMAIL WITH A PICTURE THAT CLEARLY SHOWS THE DEFECT. WE WILL THEN DETERMINE IF THE CUSTOMER IS ELIGIBLE FOR AN EXCHANGE OR REFUND AND RESPOND TO THE EMAIL WITHIN 2 BUSINESS DAYS. ONCE OUR TEAM HAS APPROVED THE DEFECTIVE ITEM, IT MUST BE SHIPPED BACK WITHIN 7 DAYS. WE WILL NOT ACCEPT A RETURN THAT WAS NOT APPROVED BY OUR TEAM. ONCE THE ITEM IS RECEIVED AND INSPECTED, WE WILL NOTIFY YOU IF YOUR RETURN IS ACCEPTED OR DECLINED. IF ACCEPTED, WE WILL PROCESS THE EXCHANGE OR REFUND.

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IF A REFUND IS REQUESTED, YOU WILL BE REFUNDED THE FULL AMOUNT OF THE ITEM RETURNED MINUS THE COST OF SHIPPING ON YOUR ORIGINAL ORDER. ONCE THE REFUND HAS BEEN PROCESSED, YOU WILL RECEIVE A CONFIRMATION VIA EMAIL. DEPENDING ON YOUR BANK OR CREDIT CARD COMPANY, IT CAN TAKE 5-10 DAYS TO POST THE REFUND TO YOUR ORIGINAL FORM OF PAYMENT.

IN THE CASE THAT A RETURN WAS DECLINED, THE ITEM WILL BE SENT BACK TO THE CUSTOMER.

FOR FURTHER ASSISTANCE WITH A RETURN OR EXCHANGE, PLEASE CONTACT SUPPORT@DREAMSAKE.US